Twin Oaks Manufacturing ("Twin Oaks Manufacturing," "we," "our," or "us") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or interact with our manufacturing, production, and related services. This policy is designed to address applicable privacy requirements, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

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1. Information We Collect

We may collect the following categories of personal information:

• Identifiers: This may include your name, email address, phone number, business name, shipping or delivery address, and other contact information you provide to us.

• Internet or Other Electronic Activity: We may collect information such as your IP address, browser type, device information, and details about your interactions with our website.

• Commercial Information: This may include information about products or manufacturing services you request, estimates, quotes, purchase orders, contracts, invoices, payment-related information, order records, and communications with us.

• Geolocation Data: We may collect approximate location information based on your IP address or information necessary to fulfill requested services or deliveries.

• Inferences: We do not create profiles or make assumptions about individuals based on their interactions with our website for advertising purposes.

• Sensitive Personal Information: We do not intentionally collect sensitive personal information through our website unless it is voluntarily provided and necessary for a legitimate business purpose.

We may collect personal information:

• Directly from you, such as when you request information, request a quote, place an order, submit a contact form, inquire about our products or services, or communicate with us by phone, email, text message, or other means.

• Automatically, through cookies, analytics tools, and similar technologies used to understand website activity and improve functionality.

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SMS and Text Message Communications

Twin Oaks Manufacturing may offer customers the opportunity to opt in to receive SMS or text message communications related to their orders, requested services, projects, deliveries, or business relationship with us.

These communications may include:

• Order confirmations and updates

• Appointment confirmations and reminders

• Production or manufacturing updates

• Shipping and delivery notifications

• Estimate or quote notifications

• Billing communications

• Order completion notifications

• Customer satisfaction surveys

• Other service-related communications

Customers may provide consent to receive these communications verbally, including in person or during a telephone conversation. When a customer provides a phone number, authorized staff may ask whether the customer would like to opt in to receive SMS communications.

Customers who opt in will be informed that:

• Message and data rates may apply.

• Message frequency may vary.

• They may text HELP for support or additional information.

• They may text STOP at any time to unsubscribe, and no further messages will be sent after their request is processed.

• Their phone number will not be shared with third parties for marketing or promotional purposes.

Consent to receive text messages is not required as a condition of purchasing goods or services.

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2. How We Use Personal Information

We may use personal information for the following business purposes:

• To respond to inquiries and provide requested products and manufacturing services.

• To prepare quotes, estimates, proposals, purchase orders, contracts, and invoices.

• To process and fulfill orders.

• To schedule and coordinate production, shipping, delivery, and other business activities.

• To communicate with customers regarding products, orders, production schedules, deliveries, billing, and account information.

• To process payments and maintain billing and transaction records.

• To send text message communications to customers who have opted in.

• To conduct customer satisfaction surveys and improve our products and services.

• To analyze website usage and improve website performance and functionality.

• To maintain the security and integrity of our website, systems, and business operations.

• To comply with applicable laws, regulations, and legal obligations.

We do not sell or share personal information for cross-context behavioral advertising.

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3. Your California Privacy Rights

If you are a California resident, California law may provide you with certain rights regarding your personal information, including the right to:

• Know what categories of personal information we collect, use, disclose, and retain.

• Access specific pieces of personal information we have collected about you.

• Correct inaccurate personal information.

• Request deletion of personal information, subject to certain legal exceptions.

• Limit the use and disclosure of sensitive personal information, where applicable.

• Opt out of the sale or sharing of personal information. Twin Oaks Manufacturing does not sell or share personal information for cross-context behavioral advertising.

• Not be discriminated against for exercising applicable privacy rights.

To exercise your privacy rights, please contact us using the information below:

Phone: 408.437.0337
Email: [INSERT EMAIL ADDRESS]
Address: 1177 North 15th Street, San Jose, CA 95112

We will respond to verified consumer requests within the timeframes required by applicable California law.

You may also use an authorized agent to submit a privacy request on your behalf. We may require verification of your identity and confirmation of the authorized agent's authority to act on your behalf.

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4. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to provide our products and services, fulfill orders, maintain business and legal records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

 

5. Cookies and Tracking Technologies

We may use cookies, analytics tools, and similar technologies to collect basic information about website usage and improve the functionality, performance, and security of our website.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of our website.

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6. Data Security

We implement reasonable physical, technical, and administrative safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the internet or storing electronic information is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

When we make changes, we will revise the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.

 

8. Contact Us

If you have questions or concerns regarding this Privacy Policy or our privacy practices, please contact us:

Twin Oaks Manufacturing
1177 North 15th Street
San Jose, CA 95112
Phone: 408.437.0337
Email: [INSERT EMAIL ADDRESS]